PRIVACY POLICY

1. Introduction

Five Class Automotive Detailing ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us. This Policy is designed to comply with applicable federal and state privacy laws, including but not limited to the Children's Online Privacy Protection Act (15 U.S.C. § 6501 et seq.), the CAN-SPAM Act (15 U.S.C. § 7701 et seq.), the Telephone Consumer Protection Act (47 U.S.C. § 227), and Oregon state consumer protection laws, including ORS 646.605 et seq. By using our services, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Name and contact information (email address, phone number, mailing address)
• Vehicle information (year, make, model, VIN if provided)
• Service preferences and history
• Payment information (processed securely through third-party payment processors)
• Communication preferences (SMS, email, marketing consent)

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Pages visited and time spent on pages
• Referring website addresses
• Device information

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our automotive detailing services
• To process and fulfill service requests and appointments
• To communicate with you about your services, appointments, and inquiries
• To send you marketing communications (only with your consent)
• To respond to customer service requests and support needs
• To comply with legal obligations and enforce our terms
• To protect our rights, property, and safety, and that of our customers

4. Collection and Processing of Payment Information

4.1 Payment Processing and PCI DSS Compliance

Five Class Automotive Detailing uses third-party payment processors, including Square and Clover, to process all payment transactions. We maintain compliance with the Payment Card Industry Data Security Standard ("PCI DSS") and implement industry-standard security measures to protect payment information in accordance with PCI DSS requirements.

4.2 Payment Information Storage

Pursuant to PCI DSS requirements and our security protocols, we do not store, save, or retain payment card information for later use. All payment information is processed directly through our PCI DSS-compliant payment processors (Square and Clover) and is not stored on our servers, systems, or databases. Payment information is transmitted securely using encryption protocols compliant with PCI DSS standards and is handled exclusively by our certified payment processors.

4.3 Payment Methods

We accept the following payment methods: cash, check, Visa, MasterCard, American Express, Discover, PayPal, Venmo, and Zelle. Credit and debit card payments are processed through Square and Clover payment systems, which maintain PCI DSS Level 1 compliance.

5. Over-the-Phone Payment Information

5.1 Phone Payment Processing

When you provide personal or payment information over the phone to Five Class Automotive Detailing, you acknowledge and agree that:

• You are voluntarily providing such information at your own risk
• Five Class Automotive Detailing is not liable for any unauthorized access, interception, or disclosure of personal information that may occur during phone communications
• You are responsible for ensuring the security of your phone line and environment when providing sensitive information
• Five Class Automotive Detailing will process phone payments through secure, PCI-compliant payment processors, but cannot guarantee absolute security of information transmitted over phone lines

5.2 Limitation of Liability

To the maximum extent permitted by law, Five Class Automotive Detailing, its owners, employees, agents, and affiliates shall not be liable for any loss, damage, or unauthorized disclosure of personal or payment information that occurs during or as a result of phone communications, except in cases of gross negligence or willful misconduct on the part of Five Class Automotive Detailing.

6. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With third-party service providers who assist us in operating our business (e.g., payment processors, email service providers)
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Protection of Rights: To protect our rights, property, or safety, or that of our customers
• With Your Consent: When you have given explicit consent for us to share your information

7. Data Security

We implement appropriate technical and organizational security measures, consistent with industry standards and applicable regulations, to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include, but are not limited to, encryption protocols, secure data transmission, access controls, and regular security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security. In the event of a data breach affecting your personal information, we will comply with applicable state and federal breach notification requirements, including Oregon's data breach notification laws.

8. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-Out: Opt out of marketing communications at any time
• Data Portability: Request a copy of your data in a portable format

To exercise these rights, please contact us at tyskidmore90@gmail.com or call us at (541) 214-5352.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Protection of Minors

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. In compliance with the Children's Online Privacy Protection Act ("COPPA"), codified at 15 U.S.C. § 6501 et seq., we do not knowingly collect, use, or disclose personal information from individuals under the age of 13 without verifiable parental consent. If you believe we have inadvertently collected information from a minor, please contact us immediately at tyskidmore90@gmail.com or (541) 214-5352, and we will promptly delete such information from our systems.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Five Class Automotive Detailing
29 N J St
Cottage Grove, OR 97424
Email: tyskidmore90@gmail.com
Phone: (541) 214-5352