This Privacy Policy describes how Five Class Automotive Detailing LLC (“Five Class,” “we,” “us,” or “our”) collects, uses, shares, and protects personal information when you visit fiveclassauto.com, request a quote, schedule services, sign documents, or communicate with us. By using our website or services, you agree to this policy. See also our Terms & Conditions.
1. Who we are
Five Class Automotive Detailing LLC is a mobile automotive detailing business based in Cottage Grove, Oregon, serving Lane County and surrounding areas. Our registered address is 29 N J St, Cottage Grove, OR 97424 (Oregon LLC Reg. #2407471-96).
Contact: support@fiveclassauto.com · (541) 214-5352
2. Information we collect
Depending on how you interact with us, we may collect:
- Contact information: name, phone number, email address, and service address.
- Vehicle information: year, make, model, and notes about condition or requested services.
- Quote and service details: selected interior/exterior services, appointment preferences, and communications with our team.
- Consent preferences: whether you opted in to SMS notifications and/or marketing messages on our quote form or during scheduling.
- Payment and billing information: when you authorize charges for services (processed through our payment providers; we do not store full card numbers on our website).
- Electronic signature data: when you sign agreements online, including your signature, signing timestamp, IP address, and browser/device information needed to validate the signing event.
- Website usage data: pages visited, referring URLs, browser type, device type, and general location derived from IP address.
- Communications: SMS, email, and call records when you contact us or we contact you about quotes, appointments, or service follow-up.
3. How we collect information
- When you submit our online quote form at fiveclassauto.com.
- When you call, text, or email us directly.
- When you schedule or complete a service appointment.
- When you review and sign customer documents through our secure signing page.
- Through cookies and similar technologies when you browse our website (see Section 9).
- From service providers that help us operate our business (for example, form delivery, SMS, email, maps, or payment processing), only as needed to provide their services to us.
4. How we use your information
We use personal information to:
- Respond to quote requests and provide pricing.
- Schedule, perform, and document detailing and coating services.
- Send appointment confirmations, service updates, signing links, invoices, and follow-up communications.
- Operate our internal customer relationship management (CRM) systems.
- Send marketing messages only when you have given consent.
- Improve our website, services, and customer experience.
- Maintain records for warranty, disputes, tax, and legal compliance.
- Protect against fraud, abuse, and unauthorized access.
5. SMS / text messaging program
If you opt in to receive SMS messages from Five Class Automotive, the following applies:
- Notification number: Texts are sent from (541) 255-1757. This number is for SMS notifications only and is not used for voice calls. To speak with us by phone, call (541) 214-5352.
- Opt-in: You may consent on our website quote form by checking the “SMS Notifications” option, verbally when scheduling by phone or in person, or by texting START, YES, or UNSTOP to (541) 255-1757. Opt-in is not required to purchase services.
- Message types: quote confirmations, appointment reminders, document signing links, service updates, and (if separately opted in) occasional marketing messages. Compatible devices may receive these as RCS (rich messaging) with SMS fallback.
- Message frequency: Message frequency varies based on your activity and appointments. You may receive several messages during an active quote or service period, and fewer messages when you are not actively scheduling or receiving service.
- Rates: Message and data rates may apply. Contact your wireless carrier for details.
- Opt-out: Reply STOP to any message to unsubscribe from SMS. After you opt out, we will send a one-time confirmation and will not send further marketing texts unless you opt in again. Service-related messages for an active appointment may still be sent where permitted by law.
- Help: Reply HELP to (541) 255-1757, or call (541) 214-5352 for voice assistance.
- Mobile information sharing: We do not sell, rent, or share your mobile phone number with third parties for their own marketing purposes. We may share your number only with service providers that help us deliver messages (such as our SMS platform) solely to operate our messaging program on our behalf, and only as permitted by law.
Carriers are not liable for delayed or undelivered messages. Supported carriers include major U.S. wireless providers; availability may vary.
6. Email communications
We may send transactional emails (quotes, receipts, signing links, appointment details) and, if you opt in, occasional marketing emails. You can unsubscribe from marketing emails using the link in those messages. Transactional emails related to active services may still be sent.
7. Electronic signatures and documents
When you sign documents electronically through fiveclassauto.com/sign, we collect information needed to create a reliable record of your signature, including your name, the document signed, date and time, and technical signing metadata. Signed documents may be stored for legal, warranty, and business record purposes.
8. How we share information
We do not sell your personal information. We may share information only in these situations:
- Service providers that help us run our business (examples: website hosting, CRM, SMS delivery, email delivery, payment processing, document signing, maps/address autocomplete, and cloud infrastructure). These providers may use your information only to perform services for us.
- Legal requirements when required by law, court order, or government request, or to protect rights, safety, and security.
- Business transfers in connection with a merger, sale, or restructuring, with notice where required by law.
- With your direction when you ask us to share information or authorize a specific disclosure.
9. Cookies and similar technologies
Our website may use cookies, local storage, and similar technologies to remember preferences, keep sessions secure, and understand how visitors use the site. You can control cookies through your browser settings. Disabling cookies may affect some site features.
We may use third-party services (such as Google Maps for address lookup) that collect information according to their own privacy policies.
10. Data security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
11. Data retention
We retain information for as long as needed to provide services, maintain business records, resolve disputes, enforce agreements, and comply with legal obligations. Retention periods vary based on the type of information and purpose of processing.
12. Your choices and rights
Depending on where you live, you may have rights to access, correct, delete, or obtain a copy of certain personal information, or to opt out of some processing. To make a request, contact support@fiveclassauto.com. We may need to verify your identity before responding.
Oregon residents and residents of other states with privacy laws may have additional rights. We will honor applicable legal requirements.
13. Children’s privacy
Our services are directed to adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will take appropriate steps to delete it.
14. Third-party links
Our website may link to third-party sites (for example, social media or review platforms). We are not responsible for their privacy practices. Please review their policies before providing information.
15. Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. Material changes may also be posted on our website. Continued use of our website or services after changes become effective constitutes acceptance of the updated policy.
16. Contact us
Questions about this Privacy Policy or our data practices:
Five Class Automotive Detailing LLC
29 N J St, Cottage Grove, OR 97424
Email: support@fiveclassauto.com
Phone: (541) 214-5352