Privacy Policy

At Five Class Automotive Detailing ("we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.fiveclassauto.com, use our services, or interact with us.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out contact forms or request quotes
• Schedule appointments
• Call or email us
• Subscribe to our communications
• Interact with our website or social media

This information may include:

• Name (first and last)
• Email address
• Phone number
• Home or business address
• Vehicle information (make, model, year)
• Service preferences and requirements
• Payment information (processed securely through third-party processors)

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing behavior, including:

• IP address
• Browser type and version
• Operating system
• Referring website
• Pages viewed and time spent on our site
• Date and time of visits

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Provision: To provide, maintain, and improve our auto detailing services
• Communication: To respond to your inquiries, provide quotes, and send service-related communications
• Scheduling: To schedule and confirm appointments
• Marketing: To send promotional materials, special offers, and newsletters (with your consent)
• Customer Support: To provide customer service and technical support
• Business Operations: To process payments, maintain records, and conduct business analytics
• Legal Compliance: To comply with applicable laws and regulations

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, including:

• Payment processors
• Scheduling software providers
• Email marketing services
• Website hosting and analytics providers

Legal Requirements

We may disclose your information if required by law or if we believe such disclosure is necessary to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Protect the rights, property, or safety of our customers or others
• Investigate fraud or security issues

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure data transmission using SSL encryption
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis
• Secure storage of physical and electronic records

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website usage. You can control cookie settings through your browser preferences. Note that disabling cookies may affect website functionality.

6. SMS and Email Communications

By providing your phone number or email address, you consent to receive communications from us, which may include:

• Service confirmations and reminders
• Promotional offers and marketing messages
• Customer satisfaction surveys

You can opt out of marketing communications at any time by:

• Replying "STOP" to SMS messages
• Clicking "Unsubscribe" in emails
• Contacting us directly

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request information about the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request a copy of your data in a portable format
• Opt-out: Withdraw consent for marketing communications

To exercise these rights, please contact us using the information provided below.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors affecting retention periods include:

• The nature of our relationship with you
• Legal and regulatory requirements
• Business operational needs

9. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Effective Date" at the top of this policy
• Sending notification via email for significant changes

Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.

12. Contact Information